L'avènement de la fonction « Product Ops »

Operations (“Ops”) functions are nothing new. Sales ops, marketing ops, and business ops roles have been prevalent in tech for decades. Now product has an operations capacity of its own: product ops.

While product ops roles are currently a relative rarity, conditions are right for this position to grow dramatically in the near future. And soon, product ops might find itself on equal footing with its popular predecessors.

This e-book covers the basics of the product ops function, why it’s on the rise, and where it fits within the larger product environment. We also share thoughts from practitioners of this fairly new field and offer advice for getting started with product ops. You’ll learn:

• Les mesures qualitatives et quantitatives dont s'occupe la fonction Product Ops, y compris le retour clients, le NPS, la rétention et les fonctionnalités les plus demandées
• What makes someone a "shadow" product ops person (and whether you might be one yourself)
• Les responsabilités principales de la fonction Product Ops et la manière dont elles sont associées aux objectifs stratégiques généraux